Refund & Returns Policy – Vastra
At Vastra, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- Returns will not be accepted for sale/clearance items unless they are damaged or defective.
2. Refunds
- Once we receive and inspect your return, we will notify you.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error (wrong item/damaged item).
3. Exchanges
- You can exchange an item for a different size or design (subject to availability).
- Exchange requests should be made within 7 days of delivery.
4. Damaged or Defective Items
- If you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos.
- We will arrange a free replacement or issue a full refund.
5. How to Initiate a Return
- Email us at vastrastore.ind@gmail.com with your order number and reason for return.
- Our team will guide you with return shipping instructions.
- Pack the item securely and send it back.
📌 Note: Vastra reserves the right to reject returns that do not meet the above conditions.